FAQ

Will insurance or Medicare pay for my equipment?

  • The honest answer to this question is maybe, but not through Access Mobility. Because we are a cash-and-carry store, we cannot file claims with private insurance. If you require assistance through insurance or Medicare, we can suggest a few options.

Does Medicare pay for a lift chair

  • There is a program that may pay for what is called the seat lift mechanism of a lift chair. This is the hardware that does the helpful lifting of the chair. Insurance considers the rest of the chair to be furniture, and is not eligible for assistance. Because we do not file insurance claims, but pride ourselves on being a top lift chair provider, we discount every chair in the amount of the insurance set allowable. This way there is no worrying about filing a claim and no risk of not being reimbursed. We give you the price benefit right off of the cost of the chair. 

How do I know what vehicle lift will work in my vehicle?

  • This is a great question, and we have a great tool to help answer it. The leading manufacturer of our vehicle lifts, Bruno, has created an online tool that we can use to look up your exact vehicle and your exact scooter or power chair to see what lift options would work best to help keep you active and on the go! Give us a call and within a few minutes, you'll know what options you have.

Which is better, a 3-wheel scooter or a 4-wheel scooter?

  • The answer to this question will depend on where the scooter will be used most frequently. If the scooter will be mostly indoors, the 3-wheel scooter would have the advantage because of a much tighter turning radius. Turning through a doorway from a hallway is much easier with a 3-wheel unit. One of the downfalls of a 4-wheel scooter is its large turning radius. If the equipment will mainly be used outside and off of pavement, then a 4-wheel unit has the advantage. The increased stability of having two front wheels is a big plus, making for a noticeably more comfortable ride.

How often should I charge my scooter/power chair batteries?

  • This is an excellent question and the answer is very simple: EVERY NIGHT. Each and every day you use your mobility device, it should be recharged that evening. Whether it was just to the mail box or a full day at the fair, plug it in before bed and it will be ready to go in the morning. Overcharging concerns are long gone with the technology inside the new chargers these days. NOTE: If you have not used your mobility device for more than 7-days, it should STILL be charged. We suggest a routine of once a week, especially during the winter months. Batteries that are neglected for more than a few weeks will begin to have a reduced life span. Protect your investment and charge your batteries frequently. 

Should I just leave my charger plugged in all the time?

  • NO. It does not benefit the batteries to have the charger plugged in 24/7. Once the charger sees that the batteries are fully charged, the charger stops monitoring the batteries and will not restart the charging sequence until it is unplugged and reconnected again. The chargers that come with all mobility devices are 1-cycle chargers, not maintainers.

How often should I have my stair lift or elevator serviced?

  • It is suggested by most manufacturers that you have your lift serviced at least once a year. There are many wear and tear items that can be monitored and replaced prior to an actual failure. The last thing anyone wants to have happen is to be stuck without their lifting device for any amount of time. Access Mobility offers many options regarding periodic maintenance inspections. Give us a call if you feel it is time for a good once-over of your equipment. We would be happy to help!

Could I install my own stairway lift?

  • We do NOT recommend this. Unfortunately, there are more and more companies willing to sell their stair lifts directly to the end user. This may seem to provide a nice cost savings, however the risks it introduces far outweigh this savings. It should go without saying that a trained technician will do a much better job than a handy-man/family member at installing equipment that you will grow to depend on everyday. Additionally, by having Access Mobility install your stairlift chair, our customers have the extra confidence of a 1-year labor warranty if anything should go wrong. This warranty alone would erase the cost savings of a self-install.